Terms & Conditions

The terms governing the use of our website and the purchase and delivery of our software, website, development, consulting, marketing, and related digital services.

Last updated: August 22, 2026

These Terms are intended to describe our practices and are subject to applicable federal, state, and local law.

1. Agreement to Terms

These Terms govern your access to and use of our website and your purchase or use of our services. You accept them by using the website, requesting services, submitting a project inquiry, purchasing services, paying an invoice, accepting a proposal, authorizing work, or communicating approval through an accepted business communication channel.

If a separate written agreement, proposal, Statement of Work, Master Services Agreement, or order form exists, its terms may control where they conflict with these general Terms.

2. Company and Services

Vizentra Solutions provides software development, website design and development, web applications, custom software, SaaS development, API development, UI/UX design, e-commerce, WordPress, Shopify, mobile applications, automation, AI integrations, maintenance, hosting assistance, SEO, digital marketing, consulting, and technical support. The actual services provided depend on the purchased scope.

3. Project Scope

Scope may be documented through a proposal, invoice, Statement of Work, payment link, email, written project instructions, client approvals, or other written project communications. Work outside the agreed scope may require additional fees and a revised schedule.

4. Client Responsibilities

You will provide accurate information, content, logos, images, documents, credentials, API keys, hosting and domain access, third-party account access, timely feedback, and required approvals. Delays caused by missing information, access, content, approvals, or client decisions may affect project deadlines.

5. Payments and Fees

Prices are those shown in the applicable proposal, invoice, checkout, or agreement. Deposits or upfront payments may be required, taxes may apply where required by law, and third-party costs may be separate. Payment processing may be handled by third-party providers. Late or failed payments may delay or suspend work where permitted by the agreement and applicable law.

6. Software Development

Custom software may include source code, frontend and backend development, APIs, databases, integrations, authentication, admin panels, deployment, and testing. Functionality is limited to the agreed project scope.

7. Website Development

Website work may include design, development, responsive implementation, CMS configuration, plugins, themes, integrations, hosting assistance, domain configuration, and deployment. Third-party services remain governed by their own terms.

8. AI and Third-Party Technologies

We may use third-party APIs, AI services, cloud platforms, libraries, SDKs, hosting providers, analytics services, payment processors, and other technology providers. These services may change, become unavailable, change pricing, impose limitations, or discontinue features, and we cannot guarantee their uninterrupted availability.

9. Client Content and Intellectual Property

You represent that you have the legal right to provide your logos, images, videos, text, documents, trademarks, data, software, credentials, and other materials. Client-provided materials remain your responsibility, and nothing in these Terms transfers ownership of them to us.

10. Agency Intellectual Property

Unless otherwise agreed in writing, we may retain ownership of pre-existing code, frameworks, libraries, reusable components, internal tools, templates, development systems, processes, know-how, and generic utilities.

11. Third-Party Intellectual Property

Open-source software, plugins, themes, stock images, fonts, SaaS platforms, APIs, SDKs, and other third-party software remain subject to their own licenses and terms.

12. Client Approvals and Revisions

The applicable proposal or project communications determine the included revision process. Approvals through email, SMS, WhatsApp, project-management systems, or other documented channels may be treated as project approvals where permitted by law. Additional revisions outside scope may incur additional fees.

13. Hosting, Domains, and Third-Party Accounts

Domains, hosting, email, software subscriptions, plugins, APIs, advertising accounts, and other third-party accounts may have separate billing and terms. Clients are responsible for maintaining accounts registered in their name unless otherwise agreed.

14. Maintenance and Support

Maintenance and support are separate services unless expressly included in the purchased scope. No ongoing maintenance is implied simply because a website or software product was previously delivered.

15. Marketing and SEO Disclaimer

If marketing or SEO services are offered, no specific Google ranking, traffic level, lead volume, revenue, sales, conversion rate, advertising approval, or return on investment is guaranteed unless expressly guaranteed in a separate written agreement.

16. Service Availability

We do not guarantee uninterrupted operation. Interruptions may result from hosting failures, cloud providers, internet outages, DNS issues, cybersecurity incidents, third-party APIs, software updates, platform changes, maintenance, or events outside our reasonable control.

17. Security

We may use reasonable security measures appropriate to the services, but no electronic system or transmission can be guaranteed to be completely secure.

18. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and services are provided according to the agreed scope. Implied warranties are limited only to the extent legally permitted, and nothing here waives a warranty or right that cannot legally be waived.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Vizentra Solutions will not be liable for indirect, incidental, consequential, special, exemplary, or similar damages arising from or related to the website or services.

To the maximum extent permitted by applicable law, our aggregate liability for a claim will not exceed the amounts paid for the applicable services during the twelve months before the event giving rise to the claim. This section does not limit liability that cannot legally be limited.

20. Indemnification

You agree to defend, indemnify, and hold harmless Vizentra Solutions and its owners, employees, contractors, and service providers from claims arising from client-provided content, unlawful use of the services, infringement caused by client materials, or violation of these Terms, subject to applicable law.

21. Force Majeure

We are not responsible for delay or failure caused by events outside reasonable control, including natural disasters, internet outages, government action, cybersecurity incidents, infrastructure failures, third-party platform failures, labor disruptions, or utility failures.

22. Suspension or Termination

Services may be suspended or terminated for non-payment, material breach, abuse, fraudulent or illegal activity, or security threats. Termination does not eliminate payment obligations accrued before termination.

23. Disputes

Please contact us first so we can try to resolve a dispute informally. Nothing in these Terms removes or limits legally protected rights or remedies.

24. Governing Law

These Terms shall be governed by the laws of the State of Texas, without regard to conflict-of-law principles, except to the extent otherwise required by applicable law.

25. Severability

If any provision is held invalid or unenforceable, the remaining provisions will remain in effect.

26. Waiver

A failure to enforce a provision is not a waiver of the right to enforce it later.

27. Entire Agreement

These Terms and the applicable proposal, SOW, invoice, order form, and other written project agreements form the entire agreement concerning the applicable services.

28. Assignment

You may not assign a project agreement without our written consent, except where applicable law provides otherwise. We may assign our rights and obligations as part of a business reorganization or transfer.

29. Changes to Terms

We may update these Terms from time to time. The updated version becomes effective when posted unless a later effective date is stated. Continued use after an update constitutes acceptance to the extent permitted by law.

30. Contact Information

Vizentra Solutions
5900 Balcones Drive STE 3305, Austin, TX 78731
info@vizentrasolutions.com

See also our Privacy Policy, Refund Policy, and Cookie Policy.